Lula is a funeral director who serves as a key figure in the lives of the four main girls after their deaths. She is responsible for reviving them and providing them with guidance and training as they are drawn into a supernatural conflict. Her demeanor is consistently aloof and composed, rarely showing emotion even in high-pressure situations. Though she keeps a certain emotional distance, she demonstrates genuine care for her partner, JC, with whom she lives and works. Lula acts as the liaison between the girls and the organization known as Animus, explaining their new circumstances and the tasks they must carry out. She claims she has the means to eventually return the girls to their former lives once their mission is complete. Despite understanding the suffering the girls endure, she remains cold and battle-focused, prioritizing their duties over personal comfort. Lula possesses extensive knowledge of the centuries-old war between Animus and the Dolore clan, and she is capable of reviving the dead and overseeing their transformation into fighters. She has long blonde hair and green eyes, and her appearance is often associated with her role as a funeral director. Throughout the series, Lula maintains her composed and enigmatic nature, serving as both a mentor and a taskmaster to the four protagonists.