Noel, a young girl grappling with loneliness each Christmas amid her mother’s unexplained absence and her father’s work-absorbed distance, finds her world upended when a mysterious elevator whisks her to Santa Company—a Finnish-founded organization orchestrating global gift delivery. Thrust into this hidden realm, she becomes an apprentice Tonttu, aiding in present preparation while unraveling secrets tied to her family. Her father, leading the company’s present department, had long concealed the truth: Noel’s mother vanished after being ensnared by a vengeful spirit during a past mission mirroring Noel’s sudden arrival.

Driven to deliver a critical gift on Christmas Eve, Noel enlists friends and Rudolph III, a surly reindeer haunted by a fractured partnership tied to someone resembling her. Their mission confronts chaos as mukku spirits coalesce into a formidable foe, thwarted only by a talisman from her ally Bell. Though her father resists, fearing history’s repetition, he reluctantly permits her supervised involvement, leading Noel to triumph.

Her journey cements a belief in Santa Company’s mission to nurture global joy, blending resilience with empathy as she channels personal grief into purpose. Lingering threads of legacy and familial bonds underscore her father’s guarded past and the enigma of her mother’s fate, anchoring Noel’s resolve to transform loss into hope.