Helena is a minor character who appears in the second season of the series, working as a hostess at a bar and pub located in the town of Lenos. This establishment is noted for specializing in roasted beaver tails, where her duties involve serving a mix of local townsfolk and traveling foreigners. Physically, she is a young and attractive girl, estimated to be around sixteen to eighteen years of age. She has long, brunette hair that is typically tied in a loose braid and light purple eyes. Her attire in the series is exclusively her work clothing, consisting of a cream-colored shirt and skirt with a black collar, all covered by a light tan apron that shows several patches.

In terms of personality, Helena is very outgoing and talkative, traits that suit her role as a hostess who must interact cordially with a wide range of patrons. She demonstrates a keen awareness of the political and economic tensions within Lenos, particularly concerning the powerful church. She has had her own past disagreements or run-ins with church authorities, which leads her to suspect an internal power struggle is underway. However, this personal experience also makes her cautious, as she believes that anyone who openly speaks against church affairs risks being exiled quickly. Despite this wariness, she is willing to exchange sensitive information for the right price or when she finds someone she trusts.

Her primary role in the story unfolds when she meets the traveling merchant Lawrence. She takes a noticeable liking to him and, due to this fondness, reveals highly classified information regarding a secretive merchant gathering known as the 50 Person Meeting. Her motivation for sharing this seems to stem from a mix of professional pragmatism and personal interest. She attempts to flirt with Lawrence, showing an initial romantic interest. However, her perceptiveness allows her to detect a unique scent on him, which she correctly identifies as belonging to Holo. Upon realizing that Lawrence is already accompanied, Helena does not become hostile or jealous. Instead, she shifts her demeanor to one of respect for the bond between Lawrence and Holo. She ends their interaction by inviting the pair to visit her establishment again, expressing a genuine desire to meet Holo in person. This key relationship is defined by a brief but cordial rivalry turning into respectful acquaintance, with her ability to detect scents serving as a notable, if subtle, skill. Helena does not undergo significant personal development within the narrative due to her limited screen time, but her actions reveal a character who is both shrewd in business and mature in her personal relationships, choosing to step aside gracefully when she recognizes another's claim.