Maya Matsumoto is an 18-year-old female employee at the Wagnaria family restaurant. She exhibits an extreme obsession with achieving "normalcy," a pursuit that paradoxically results in eccentric behaviors, causing her to stand out despite her desire to blend in. Maya maintains a timid demeanor and shows deference to authority. Physically, she has long black hair featuring a distinctive front curl, stands 167 cm tall, and wears red-framed glasses noted to be thicker than coworker Souta Takanashi's. While her appearance aligns with conventional standards, self-consciousness about maintaining ordinariness often leads to awkward interactions. Initially appearing in Season 1 background cameos with minimal dialogue, Maya gains prominence in Episode 13 when attempts to act "normal" backfire into clumsy or strained behavior. Over time, she gradually integrates more with staff, shifting from avoidance to participating in workplace activities. By Season 2, Episode 13, she assists coworkers while fixated on normality, though excessive mentions of the concept by Hiroomi Souma and Jun Satou distress her. Her relationships evolve cautiously. She respects Yachiyo Todoroki, who supports her during crises like dish-breaking incidents. She misinterprets Souta Takanashi's muttering of "Old Hag" as directed at her, causing offense. Jun Satou finds her peculiar and vents frustration on her, such as placing a cucumber in her hair after Popura Taneshima's departure—a gesture Maya angrily rejects. She privately recognizes Mahiru Inami’s romantic feelings for Souta as appropriately ordinary. A significant development occurs upon meeting Kirio Yamada, who deems her "averagely cute." Maya dismisses him as abnormal due to his white jacket, demanding he return only after dyeing it black. This interaction signals mutual interest, though her adherence to perceived norms complicates their dynamic. Her background remains unexplored, but her actions consistently reflect a desire for an unremarkable existence, including avoiding deep familiarity with coworkers deemed unusual and reacting intensely to deviations from her normality standards. She self-identifies as "Maya Normal Matsumoto," an epithet not widely used by others.