Chief Gooley is the immediate supervisor of Kei and Yuri, the two agents known as the Lovely Angels, within the World Welfare Works Association. His full name is Gooley Andrea Francis, and he holds a position as a ranking executive in the organization. His primary function is to assign the duo their missions and deliver their orders, effectively holding control over the two things his charges value most: their bonuses and vacation time. Beyond simply handing out assignments, Gooley is also responsible for the unenviable task of managing the extensive paperwork that follows their operations.

In his initial appearances, Gooley is depicted as a straight-laced and authoritative figure. He represents the voice of bureaucratic order and patience, constantly tested by the trail of destruction the Angels tend to leave in their wake. As the series progresses, this composed demeanor evolves, and he becomes more nervous and excitable, a reflection of the stress his job entails. Despite his exasperation, his underlying motivations are rooted in a genuine concern for the well-being of his agents. He makes a consistent effort to provide them with the best available information and equipment for their missions. Instances of his care include hosting a special dinner to thank them for their overtime work and rushing to a scene upon hearing unexpected news about Yuri. This dedication often comes at a personal cost, as the pair's antics are a frequent source of worry and stomach pains for him.

Within the story's structure, Gooley serves as the primary authority figure who assigns the Trouble Consultant team their cases. His relationship with Kei and Yuri is complex, built on a foundation of mutual respect and professional exasperation. While he is regularly frustrated by the collateral damage they cause, his trust in their abilities remains firm. This loyalty is reciprocated; the Angels are shown to be fiercely devoted to their chief, to the point of disobeying direct orders if it means rescuing him from danger. This dynamic showcases that beneath the paperwork and reprimands, there is a strong, familial bond.

Gooley does not possess any notable combat or physical abilities. His strengths are administrative and managerial. He is depicted as a capable executive who navigates the bureaucracy of the WWWA to support his field agents. His development throughout the anime is primarily a shift from a strict, by-the-book supervisor to a more openly stressed yet still caring figure who has learned to expect the chaos that follows the Lovely Angels.