Banks is the steadfast housekeeper of Red Manor, the estate belonging to Mary’s great-aunt Charlotte. She oversees the manor’s daily operations with quiet efficiency, collaborating closely with staff like Zebedee, the gardener. Beyond her managerial duties, Banks becomes a steady source of emotional support for Mary, offering guidance during moments of doubt or agitation. Her presence anchors the household’s rhythm, though the depths of her own history remain veiled, her life beyond service uncharted in available accounts.