Alice, a spirited Alamos Town resident, balances her work as a hot-air balloon tour guide with dedicated music studies. Guided by her grandmother Alicia’s legacy, she wields the calming melody "Oración" through a leaf whistle—a skill inherited from Alicia, who once healed the enigmatic Darkrai, forging a protective bond between the Pokémon and their family.

In her youth, a cliffside fall during play with friend Tonio led to Darkrai’s covert rescue, though Alice long credited Tonio, nurturing enduring affection for him. This misconception unraveled when Darkrai shielded Alamos Town from Dialga and Palkia’s cataclysmic clash, initially vilified as a menace. Alice championed its innocence, discerning its true protective intent.

A discovered photograph of Alicia, inscribed with musical notes, spurred Alice to recover the "Oración" sound disc. She masterminded its deployment atop the Space-Time Towers, enabling Ash and Dawn to play the melody, quelling the legendary clash. Though Darkrai seemingly perished in the town’s defense, its eventual revival brought solace, cementing Alice’s bond with the guardian.

Her trusted Chimchar aids balloon operations with Flamethrower, often perched on her shoulder, while her melodies charm wild Pokémon in Godey’s garden, where she befriends a Gallade. Her distinctive blonde hair echoes Lopunny’s ears, and her balloon mirrors a Balloon Berry’s form.

Later, Alice attended Dawn’s Alamos Town contest and appeared in a film’s closing scenes, her ties to Tonio and the redeemed Darkrai enduring.